Need Help? Start at First Stop.
Have a question or not sure where to begin? First Stop is your go-to resource for navigating life at Gustavus. We’ve gathered resources to the most common questions new students have so you can find what you need quickly and easily.
Still stuck? Stop by the First Stop Desk, located at the Information Desk on the lower level of the Campus Center, and a friendly student worker will be happy to help.
We’ll make sure you’re pointed in the right direction—so your first stop leads you confidently to the information you seek.
Financial Aid
Contact the Financial Aid Office
finaid [at] gustavus.edu
(507) 933-7527
Location: Financial Aid Office in the Jackson Student Union, upper level
Common issues the Financial Aid Office helps with:
- A family’s financial situation changed and worried about having enough money to pay bill
- How a change in activity will affect financial aid such as dropping or adding a class, studying abroad, changing meal plans
- Adjustments to financial aid based on a change in FASFA information
- Verifying FASFA been received and is a financial aid award completed
Student Accounts Office
Contact the Student Accounts Office
studentaccts [at] gustavus.edu
(507) 933-6244
Location: Financial Aid Office in the Jackson Student Union, upper level
Common issues the Student Account Office manages what you need to pay Gustavus and collecting payments. This includes everything from your tuition to items you charge on your student account from the Book Mark, Dining Service, Post Office, and Printing Services.
Academic Resources
Common issues the Registrar helps with
- Academic catalog
- What classes are required to graduate
- What classes are required for a major/minor
- Declare a major OR Learn about declaring a major
- Declare a minor
- Drop a class or add a class
- Transferring in credits from another institution
Contact the Registrar
registrar [at] gustavus.edu (registrar[at]gustavus[dot]edu) (please include your Student ID in all communication)
507-933-7495
Location: Carlson Administration Building, upper level
Common issues the Academic Support Center helps with
- Academic Accommodation Requests
- Academic support services - study strategies, time management, academic success
- Academic accommodations
- Academic tutors
- Creating a 4-year class plan
Contact the Academic Support Center
Schedule an appointment online
asc [at] gustavus.edu
(507) 933-7227
Location: Anderson Hall, lower level
Common issues the Writing Center helps with
Student writing tutors are here to help you with your writing.
Open weekday evenings to work with you on writing papers or creating citations.
Schedule a session
Learn more about the Writing Center.
Schedule a session and upload your document for feedback online.
Writing Resources
Writing tips - like when to use a comma
Common issues the Book Mark helps with
- Ordering books: Use your Gustavus username and password to log in at MyGustavus Slingshot Account and click on the “Buy Books” tab, then "My Schedule" to see your unique list of items.
- Opting out of Slingshot - an email form will be sent from the Book Mark before each semester
Contact the Book Mark
bookmark [at] gustavus.edu (bookmark[at]gustavus[dot]edu)
(507) 933-7587
Location: Jackson Campus Center, lower level
Common issues the Center for International and Cultural Education (CICE) helps with
Contact the Center for International and Cultural Education
ciceforms [at] gustavus.edu
(507) 933-7545
Location: Johnson Student Union, 2nd floor, with the Career Center
Housing and Food
Common issues Residential Life helps with
- Room selection dates and process
- Housing options
- Housing accommodations
- Lost my room key
- Roommate concerns - contact your CF or the Res Life Office
- Repair needed in room
- Bedloft question/issues - contact the the company
- What are the housing damages on my account for? - Contact the Res Life Office
- Request to stay on campus during winter break when res halls close
- Summer housing room request
Contact Residential Life
reslife [at] gustavus.edu
(507) 933-7529
Location: Jackson Campus Center, lower level
Common issues Dining Service helps with
- Meal plan balance and transaction history
- Change meal plan in the Student Account/Financial Aid Office
- Meal plan dollars may be used at the Market Place, Courtyard Cafe, and The STEAMery
- Menus and dietary information
- Dietician and nutrition questions
Contact the Dining Service
chef [at] gustavus.edu
(507) 933-7608
Location: Jackson Campus Center, 2nd floor by the back stairway
Health and Wellbeing
Accommodation requests for housing or academics.
Common issues Health Services helps with
Gustavus Health Service is a medical clinic and offers a wide array of services right on campus to support your overall health and wellbeing. See the full list of services provided.
Contact the Health Service
Schedule an appointment with the Health Service
health-service [at] gustavus.edu (health-service[at]gustavus[dot]edu)
(507) 933-7630
Location: Jackson Campus Center, lower level
Common issues the Counseling Center helps with
- Identity, anxiety, depression, relationship issues, and stress
- Providing Individual counseling and groups, and workshops
- A sensory space
- Resources for helping a friend, crisis support, and off campus referrals
Contact the Counseling Center
Schedule an appointment with the Counseling Center
CounselingCenter [at] gustavus.edu
(507) 933-7027
Location: Johnson Student Union, 2nd floor
Calendar and Scheduling
Parking, Vehicles, Lost Items
Technology Support
Common issues Gustavus Technology Services helps with
- Troubleshooting technology issues
- WiFi/Network Connection Issues
- Borrow a laptop
- Google two step verification issues (I have a new phone)
- Printing on campus
- How to check your printing account balance
- Moodle support
- Make/manage a Google Group or email alias
- Virtual Lab
- Office365
Contact GTS
Submit a help request: helpline [at] gustavus.edu (helpline[at]gustavus[dot]edu)
(507) 933-6111
Location: Olin Hall, main floor
Career Planning
Contact the Center for Career Development
Make an appointment via Handshake
career [at] gustavus.edu (career[at]gustavus[dot]edu)
(507) 933-7575
Location: Johnson Student Union, 2nd floor
Contact the Health Professions Office
(507) 933-7575
Location: Johnson Student Union, 2nd floor
Common issues the Center for Career Development helps with:
Interest and skills inventory, connecting you with an alumni career mentor, resumes and interviewing, and internship and job searching.
Other questions and don’t know where to start?
Contact the Dean of Students
dos [at] gustavus.edu
(507) 933-7526
Location: Jackson Campus Center, upper level
Student Senate is a gateway between students and the administration. Share an idea, concern, or perspective.
Concerns about a professor?
Report concerns about a professor to the Provost’s Office .
Contact the Provost's Office
provostoffice [at] gustavus.edu
(507) 933-7541
Location: Carlson Administration Building, upper level